FAQ

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders are generally processed within 2–3 business days after payment confirmation.

Estimated shipping transit is 20–45 calendar days after dispatch.

The processing period is additional to the estimated shipping transit time.

Actual delivery may vary depending on the destination, customs procedures, shipping carrier operations, weather, and public holidays.

DO YOU OFFER FREE SHIPPING AND COVER IMPORT FEES?

Yes. Standard shipping is free when your merchandise subtotal is strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable delivery charge will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total shown at checkout.

HOW CAN I REQUEST MY TRACKING NUMBER?

Tracking information may become available after your order has been dispatched.

To request an available tracking number or shipping update, email andaperol_97_20@outlook.com with your order number.

Our customer support team will assist with available tracking details.

WHAT IF MY PACKAGE IS LOST, DAMAGED, OR INCORRECT?

Email andaperol_97_20@outlook.com with your order number and a description of the issue.

Include photographs where relevant.

We will investigate and arrange an appropriate replacement at no additional charge or a refund in accordance with applicable consumer protection laws.