Refund policy
RETURN AND REFUND POLICY
Last Updated: November 9, 2026
Thank you for choosing limirello. This policy explains the options available for returning products, requesting refunds, exchanging merchandise, and canceling orders purchased through https://limirello.shop.
1. OUR 30-DAY RETURN POLICY
We offer a voluntary 30-calendar-day return period starting on the date your order is delivered.
For change-of-mind returns, products should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include original accessories and packaging where reasonably possible.
These conditions do not limit mandatory consumer rights concerning defective, damaged, incorrectly described, or otherwise nonconforming goods.
2. FREE RETURN SHIPPING
Eligible returns requested within 30 calendar days after delivery qualify for free return shipping.
To start a return, email andaperol_97_20@outlook.com with your order number, details of the merchandise, and a brief explanation of your request.
Our customer support team will provide an authorized return destination and a prepaid return shipping label or another suitable return arrangement at our expense.
Please do not mail items to an address that has not been confirmed by customer service. The designated return facility may differ from the business correspondence address.
3. RETURN PROCEDURE
Step 1: Contact customer service within the applicable return period.
Step 2: Provide your order number and relevant product information.
Step 3: Follow the authorized return instructions and use the prepaid shipping arrangement provided.
Step 4: Retain proof of return shipment until the return has been resolved.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive merchandise that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Include your order number, a description of the issue, and photographs where available.
We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws.
Mandatory legal remedies are not restricted by the ordinary conditions applicable to change-of-mind returns.
5. REFUND PROCESSING
After receiving the returned goods or sufficient evidence of their return, we will review the request and issue any approved refund to the original payment method.
After the refund is issued, the funds typically appear in your account within 3–7 business days, depending on your bank or payment provider.
We will comply with applicable statutory deadlines for issuing refunds. The estimated bank processing period does not extend those legal deadlines.
6. EXCHANGES
Exchanges are subject to merchandise availability. Please contact customer service before returning an item for exchange.
If the requested replacement is unavailable, an eligible return and separate purchase may be arranged.
7. ORDER CANCELLATIONS
If you need to cancel an order, please contact us promptly.
We will attempt to cancel the order before dispatch. If merchandise has already shipped, the applicable return procedure may be used.
Mandatory cancellation rights remain unaffected.
8. SHIPPING FEES, TAXES, AND IMPORT COSTS
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
For merchandise subtotals of $30 USD or less, any applicable shipping charge will be disclosed before payment confirmation.
Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total displayed at checkout.
Applicable US sales taxes, UK VAT, and import obligations will be handled according to relevant laws.
9. UNITED KINGDOM CONSUMER RIGHTS
Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller of cancellation without giving a reason.
They generally have another 14 days after giving notice to return the goods.
Qualifying refunds, including standard outbound delivery charges where required by law, will be issued within applicable statutory deadlines.
Certain statutory exceptions may apply to specific goods, including some personalized products and opened, sealed hygiene-sensitive merchandise.
Our voluntary 30-day free return policy does not reduce mandatory consumer rights.
10. CONTACT
Store Name: limirello
Website: https://limirello.shop
Customer Service Email: andaperol_97_20@outlook.com
Please obtain authorized return instructions before mailing merchandise.